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Yes, you can upload your own hold music and you can specify that at a system-wide level or based on specific queues. Yes, you can transfer calls to another user from the main call in line when using Microsoft Teams Voice Can you record or modify hold music on Microsoft Teams Voice? When using Microsoft Teams Voice, can you transfer calls to another user from the main call in line? Here is a list of all the current features of Microsoft Teams Voice Here is a pretty good overview on Teams & HIPAA Features What are the features of Microsoft Teams Voice? Are calls on Microsoft Voice secured, and HIPAA compliant? It is ranked highly among cloud-based phone systems and Microsoft is considered a leader in the UCaaS (Unified Communications as a Service) space. It’s a very reliable, robust platform and is something that Microsoft is continuing to invest a lot of money into. Microsoft has been doing telephony for years with Skype for Business calling and this is built on a newer iteration of the platform. since we’ve had clients transfer to Microsoft 365 Business Voice. We haven’t seen any major outages in the U.S. Has Worksighted, or their clients, experienced any outages with this service? Yes, Microsoft Voice does have an SLA, here is a good blog of their overview. Yes, you can port your existing phone numbers to Microsoft Teams. Can you port your existing phone number to Microsoft Teams Voice, or do you have to get all new numbers for everyone? Yes, Office 365 Groups can be used for shared voicemail on Microsoft Teams Voice. Can you have shared voicemail boxes on Microsoft Teams Voice? You could do some QoS (Quality of Service) on your corporate network, but Teams does have built-in quality controls that will notify users when it detects poor quality. Is adding a desk phone to Microsoft Teams Voice a one-time cost? Are there additional monthly fees?Ĭorrect, adding a desk phone to Microsoft Teams Voice is a one-time cost, the cost of the hardware.Īdmin Settings Can you segment or limit bandwidth requirements for voice calls? The users can use a web browser or the Teams app for Mac.
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No, the Mac users will have the same experience with Teams Voice as a PC user.
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Are there any differences for Mac users with Microsoft Teams Voice? They have to be Teams approved desk phones in order to work together. No, Microsoft Teams Voice is not compatible with any desk phone. Poly: there are a few great options here too! Is Teams Voice compatible with any desk phone? Yealink: We recommend the Yealink T55A, T56A and T58A Yes – Here is a link to the Teams approved desk phones Hardware Can you still use the desk phone with Teams Voice?
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Overall, Teams Voice is a great option for most small to midsize organizations that are looking to update their phone system as well as create a unified and extremely simple communication system for their users. Wondering about the benefits of making the switch? Check out this blog. In a recent webinar, we had a ton of great questions come in and we’ve collated them here.
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Either way, we are very excited to see its full integration into the Office 365 ecosystem. Although it’s making a big splash now, it’s been around for a while in the form of Microsoft Phone System as well as Skype for Business Phone System. Microsoft 365 Business Voice (aka Teams Voice) is bursting onto the phone system scene as organizations rush to adopt more cloud-based technology.
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